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Department of Quality Management
Head:
Marek Bugdol, associate professor at the Jagiellonian University
The Quality Management Unit conducts research into the social and economic aspects of the functioning of quality management systems and various quality-oriented concepts (including the philosophy of Total Quality Management – TQM).
Such research comprises, among others:
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the questions of effectiveness and efficiency of quality management systems based on the ISO 9001:2000, ISO 14001 standards,
- social conditions for the implementation of modern management concepts in industrial and service enterprises,
- human resources management in TQM,
- self-evaluation models; quality methods, techniques and tools,
- quality management in public administration,
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the significance of organizational values and behaviour.
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